Level 5 Operations or Departmental Manager

Lead the Way as Operations or Departmental Manager with our Level 5 Apprenticeship Course

Are you a natural leader with a passion for driving operational excellence? Do you thrive in a fast-paced environment and possess the vision to guide teams towards success?

Learn about the Cavity Training Operations or Departmental Manager Apprenticeship Course

Cavity Training’s Level 5 Operations or Departmental Manager Apprenticeship offers an exceptional opportunity to propel your career to the next level and become a sought-after leader in the dynamic world of operations and departmental management.


This course can be completed as an government funded apprenticeship, through Cavity Training, or as a privately funded course for £4500. You can either pay as a lump sum or alternatively, you can split into 12 instalments.

Entry requirements

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five Gases at Grade C or higher.


Our candidates are trained to the highest standards and are fully supported to develop al the knowledge, skills and behaviours required to be an Operational or Departmental Manager. The course duration is typically 24 – 36 months.


Our course is delivered via live training webinars with specialist tutors.

Skills and Behaviours

You will be appointed a designated Learning &Skills Teacher, who will coach you through your qualification and complete regular assessments with you to support you in completing your qualification. You will have weekly contact with your tutor.


Take a look at our Frequently Asked Questions, or get in touch if you require any further information.

Who is the qualification for?

Those who are typically involved in delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include Operations manager, Regional manager, Divisional manager, Department manager and Specialist manager.

Is it part of an apprenticeship standard or initiative?

ST0385 – Operations or Departmental Manager

What does the qualification cover?

This qualification allows candidates to learn, develop and practice the skills required for employment and a career as an Operations Manager, Regional Manager, Divisional Manager, Department Manager or Specialist Manager. The content covers all essential areas  With a focus on Managing teams and projects in line with a private, public or voluntary organisation’s operational or departmental strategy as mapped out to the Institute of Apprenticeships standards.

What is a Level 5 Operations or Departmental Apprenticeship?

It’s a work-based program combining on-the-job training with classroom learning,
equipping you with skills to achieve operational or departmental goals and objectives, working across different teams and projects across an organisation.

What opportunities for progression are there?

This qualification allows candidates to go on to develop key skills and behaviours to support their progression towards management responsibilities and progress to higher level management & training courses and expand their management career.

On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership and Management, and those with 3 years of management experience can apply for Chartered Manager status
through the CMI.

What will I be responsible for?

Managing teams and projects in line with a private, public or voluntary organisation’s operational or departmental strategy.

What skills will I learn?

To be able to create and deliver operational plans, manage projects, lead and manage teams and change, as well as financial and resource management the learner will gain skills in talent management, coaching and mentoring.

What level qualification is it equivalent to?

This qualification is equivalent to a foundation degree, or a Higher National Diploma (HND).

What industry sectors is it suitable for?

All sectors! Public, private, charities all rely on excellent operations / departmental managers.

Meet your dedicated and experienced Learning and Skills Tutor

Marie Kerwick

I am a very experienced Assessor Coach in various standards. I hold an A1 Assessors Award, Moderators Award and V1 Verifiers Award as well as my Certificate in Higher Education.

My passion is coaching management from delivering Level 5 and Level 3 Team Leader & Supervisor courses, including Women in Leadership.

In my spare time I enjoy travelling, listening to music, dancing, reading and socialising with friends but my biggest passion is food, be it eating food, watching food being cooked, planning food I’m going to eat – I love it. I am obsessed with ‘Masterchef’ and love to watch it with a mini cheese board.

I am friendly and outgoing and love to help to support people to succeed.

Marie Kerwick

Have you considered an Apprenticeship?

Ask about our Apprenticeships

Choosing an apprenticeship with Cavity is a step towards excellence, demonstrating your qualifications in organisation, leadership and management. Here’s why our apprenticeships stand out:

  • Real-world Applicability: Our curriculum is designed to equip apprentices with skills directly transferrable to the workplace, ensuring they’re industry-ready from day one.
  • Vast Industry Network: Benefit from our extensive connections within the dental sector, enhancing opportunities for future job placements.
  • Experienced Mentors: Learn from the best with guidance from professionals who have years of hands-on experience in the field.
  • Flexible Learning: Our programs are tailored to fit individual needs, allowing apprentices to progress at a pace that suits them.
  • Financial Incentives: The potential for apprenticeships to be free for candidates, and in specific scenarios, even for employers, provides unparalleled financial advantages.

Join Cavity and embark on a transformative journey that sets the benchmark in apprenticeships across England.

How we compare with our competitors?

Don't just take our word for it, here is what our customers think

“I recommend Cavity Training. Everyone is very helpful. The tutor and assessor are always there when I need her and this is very important. Vicky is an amazing tutor and assessor. Classes are online and in a great atmosphere. It’s my pleasure to attend my weekly classes, not by force. I am very happy that I chose Cavity Training. Whoever chooses Cavity Training will not regret it.”

Agnieszka Kepas